Dec. 16, 2017
NOTE: Today I sent an email to BionX requesting a full refund. The new hub motor they sent still has the issue of not being able to obtain the advertised top speed of 20 mph. It also does not have as much torque as the first motor I originally had. As much as I like their designed system I am tired of all the problems and not getting anywhere getting them to resolve them. I will buy a different hub motor system later on after I get the refund.
Nov. 21, 2017
NOTE: I just got off the phone a few mintures ago. A man from BionX called me to discuss my issues. They admitted that they had sent me the wrong motor as replacement under warranty and this is why I have been having this issue with the hand throttle. They will be sending out the correct motor which has considerably more torque. This has made my day. Below is what I had written for this posting which will be published Nov. 24th. I am leaving it here so readers will know what has transpired prior to this phone call I just received. Needless to say, if they get my problems/complaints all resolved I will gladly change the thumbs down to a thumbs up as I really do love the BionX system on my trike.
As many of you know I have been having problems with my BionX hub motor kit I purchased last summer. Although BionX has taken care of some of the problems I am still dealing with the hand throttle problem and BionX is not doing anything further to help me on this despite my pleading, attempting to reason with them and even threatening them. I eventually filed a complaint against them with the Better Business Bureau hoping they would be concerned about having that on record against them, but it hasn’t made any difference. They didn’t even bother to respond to the complaint. I don’t know what is going on, but I have pretty much written them off as a company that business dealings should be avoided. I had told BionX I would be filing a complaint if they continued to ignore me and refuse to resolve this issue. I truly don’t understand why any legitimate business would not want to address this complaint and satisfy their customer rather than receive a bunch of bad publicity. They don’t seem to take this seriously nor take me seriously, but I am most serious. I paid a lot of money for this hub motor kit and I want and expect it to work right like it did when I first bought it. I don’t think that this is asking or expecting too much. It is looking more and more like I have ran out of options and won’t get this made right by BionX. They don’t seem to care. And so as a result of all I have been dealing with and continue to deal with I can not recommend BionX to anyone. They get a big thumbs down from me.
Remember – they finally contacted me and say they will take care of me and get this resolved to my satisfaction. If they do as they say I will be most happy to give them a thumbs up.
By the way, just as a side note … I have noticed that battery performance is only about 50 % in cold weather of what it is in warm weather. My friend who has an identical setup as mine says the same thing.